Frequently Asked Questions

Everything you need to know about our premium wool products.

What shipping options do you offer?

We offer standard shipping (3-5 business days) and expedited shipping (1-2 business days) on all domestic orders. International shipping rates are calculated at checkout.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original, unwashed condition with tags attached to be eligible for a full refund.

How should I care for my Woolly Made products?

To maintain the quality of our wool, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine drying to prevent shrinkage.

Do you offer a warranty on your items?

Yes, all Woolly Made products come with a one-year limited warranty against manufacturing defects in materials and craftsmanship.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Is your wool ethically sourced?

Absolutely. We only partner with suppliers who follow strict animal welfare standards and sustainable farming practices to ensure the highest ethical quality.